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Poynters is very confident about the quality of the goods we sell.

At all times, your rights under the Consumer Guarantees Act applies.

In addition, Poynters may offer a further warranty in respect of the item you have purchased. These are noted in the "warranty" tab of the relevant product.


Poynters warrants to the original purchaser, that our furniture and its components are free of defects in material and workmanship. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective components at no cost to you.

All warranties are not transferable and are limited to the original purchaser with proof of purchase. In no event shall Poynters be liable for incidental or consequential damages resulting from the use of the product.

This warranty does not cover defects or damage caused by:

  • Improper assembly
  • Modification/s after purchase
  • Intentional damage, accident, misuse, abuse, or negligence
  • Normal wear and tear which includes weathering and checking
  • Damage that was a direct effect of weather related conditions

Product fading is an inevitable part of outdoor furniture use in New Zealand conditions and therefore we do not make any guarantees in regard to colourfastness.

The product warranties that apply to each product are detailed on their respective product page. The warranties only apply where the goods are used for domestic use.

Commercial Warranty

Where goods are used for commercial purposes, our warranty is generally limited to 12 months from date of purchase, unless stated otherwise.

Concealed Damage

We highly recommend that you unpack all packages within 48 hours of delivery of your order. Notify us and the carrier's agent of any damage to the product. Save all cartons and packing materials so that they can be used in the case a return is necessary. Take digital photos of the damage product and packages for claims where applicable.

Shipping costs on a warranty claim

The purchaser assumes responsibility for all shipping costs related to the repair/replacement of goods under warranty. However, on a case by case basis, Poynters may elect to pay some or all shipping costs at their discretion.

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10 Morningside Drive
Auckland 1025
New Zealand


Phone: 09 815 1580
or 0800 POYNTERS
Fax: 09 8151588

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Every effort has been made to provide accurate and up-to-date information. Prices, availability and specifications subject to change without notice.
The information provided here should be used as a reference only. To avoid disappointment please check with us first. Errors and omissions excepted.
All prices are in NZD. Copyright 2017 Poynters Online Shop. Sitemap